Telecom

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Palladin is Your Communications Cloud Success Partner (CSP)

We engaged Palladin to assist with our Salesforce account migration from Classic to Lightning. Palladin was able to accurately scope out the project to ensure we were well supported prior, during, and following the migration. In addition, the development team has been instrumental in improving invoicing and opportunity management and workflow.
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Palladin Technologies takes the concept of partnership seriously and is everything we want in a partner, and more. Palladin supported our setup of Sales Cloud and Experience Cloud. They were there every step of the way to ensure we could make informed decisions about our implementation. They looked beyond 'go live' to ensure our teams were ready to support the clouds through knowledge transfers and helped us think about being set up to take advantage of future opportunities...
Salesforce Verified ReviewSee the full quote at Salesforce.com
It was a very easy process of explaining and having Palladin understand our issue. Palladin was able to quickly dig into the problem and find a solution to get us back on track! They did exceptional follow up to ensure that the solution was working as designed. I highly recommend them and I will use them again in the new year.
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Project Experience

We've helped our clients:

Internally

Achieve a 360 view of the customer

Watch the Bottom Line

Increase MRR & marginal revenues while reducing cost-to-serve

Increase Sales

Drive sales excellence & wallet share via cross-selling and up-selling

Customer Acquisition

Improve customer targeting and acquisition efforts

Build Tools for Efficiency

Leverage geo-spatial tools to justify off-net & near-net projects and CapEx

M&A

Quickly integrate acquisition targets

What We Do

Our clients engage us to help them solve business challenges, drive process efficiencies, and, adapt & transform to a changing, disruptive landscape.

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Standards Alignment

We leverage TMForum and telecom framework, standards & concepts such as FrameWorx, the eTOM, the TAM, ODA and Customer-Centricity.

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We Deliver ROI, Rapid Time-to-Value (TTV)

Understanding

Quickly ramp on your business process and terminology, taking care to note process details & ask questions that drive insights.

Insight

Identify relevant best practices from our prior learning and make recommendations on what/how to do things more effectively.

Translation

Convert your processes and requirements into a technical solution.

Transition

Hand off a system that is intuitive to use and understood by key constituents.

4.98/5

Salesforce AppExchange satisfaction rating.

60+ Years

Palladin has more than 60 years of experience across its leadership team.

2017

We've been a Salesforce partner since 2017.

Brandon Ward

CEO

A seasoned leader, Brandon has nearly 20 years of experience with Salesforce and Cloud CRM experience on both the implementation and industry side. As CEO, Brandon leads and steers the organization.

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Steve Smithwick

VP, Customer Success

Steve offers extensive experience in sales, digital transformation, strategic planning and leadership of information technology operations, with experience in commercial enterprise businesses and telecom organizations of all sizes.

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Andy Saxon

VP, Service Delivery

With over 20 years in Customer Success and Salesforce.com implementation leadership, Andy is responsible for Delivery Operations and client success.

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Ana Lawless

Finance/HR

Ana has over 25 years supporting companies of all sizes as a finance and HR professional and is a key member of the Palladin leadership team. In addition to keeping the numbers balanced, she plays an important role keeping the “Pals” happy and promoting a fun work culture for all.
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Rahmos Thiao

TELECOM PRACTICE LEADER

Rahmos leads digital transformation for telecom clients of all sizes. His experience with a global telecom company and Salesforce before coming to Palladin allows him to see all sides of the transformation process, making him a favorite advocate with our clients.

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Level up your productivity

Get started with Palladin today and improve your workflow.

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