Company Profile
Customer: Leading U.S. Fiber Provider
This leading U.S. telecommunications provider delivers high-speed fiber connectivity at scale, supporting both residential and enterprise customers. With a strong focus on network innovation and expansion, the company continues to evolve its infrastructure to meet the demands of increasingly complex, multi-tenant environments.
Executive Summary
The company partnered with Palladin to rapidly enable support for Positron, a new network technology designed for multi-dwelling units. This required a fundamental shift in provisioning logic within Salesforce. Palladin delivered a scalable, production-ready solution in just 10 days, enabling the organization to launch on schedule without disrupting existing customers.
Go-Live Stats
- Go-Live Status: Successfully Deployed
- Go-Live Date: 3.18.26
The Challenge
The organization introduced Positron, a new type of network equipment that allows multiple tenants to be served from a shared device. While this innovation unlocked new service capabilities, it also exposed a major gap in existing systems.
Salesforce provisioning processes were built around a one-device-per-customer model, which could not support shared infrastructure. The company needed to quickly redesign how services were provisioned while ensuring stability for existing tenants.
Key Challenges Included:
- Supporting multiple tenants on a single device through more granular provisioning
- Preventing service disruption for existing customers when adding new ones
- Updating installation workflows to reflect device capacity and availability
- Delivering all required changes within a strict 10-day timeline to meet rollout goals
The Solution
Palladin worked closely with the company to design and implement a new provisioning framework within Salesforce that aligned with the Positron architecture.
The solution included:
- Transitioning from device-level to port-level provisioning to enable shared infrastructure
- Enhancing automation and validation logic to ensure accurate, tenant-specific provisioning
- Updating installation workflows based on device capacity and availability
- Aligning integrations with backend provisioning and service systems
- Executing rapid development, testing, and deployment cycles to meet the aggressive timeline
The project was delivered using agile methodologies, with tight collaboration between business and technical teams to accelerate decision-making and execution.
The Result
- Full solution delivered in just 10 days (excluding initial refinement and post-build QA)
- Successful production deployment supporting Positron rollout
- Seamless onboarding of multiple tenants per device without impacting existing services
- Improved provisioning accuracy and scalability for future growth
- Enhanced operational readiness for multi-dwelling unit service models
Why This Matters
This project demonstrates how forward-thinking telecommunications providers can quickly adapt to new infrastructure models without overhauling their entire technology stack. By leveraging Salesforce and Palladin’s industry expertise, the company modernized its provisioning approach, accelerated innovation, and brought a new offering to market on an aggressive timeline.
The ability to deliver complex system changes in days, not months, positions this organization as a leader in an increasingly competitive and rapidly evolving telecom landscape.