We design and implement telecom solutions allowing our clients to overcome business challenges, stay competitive, and optimize process efficiencies by continuously adapting and transforming to an evolving landscape. Leveraging TM Forum and telecommunications frameworks, standards, and concepts—including Frameworx, eTOM, TAM, ODA, and Customer Centricity—we ensure comprehensive support tailored to our clients’ needs. At Palladin Technologies, we are not only Salesforce experts, but experts in telecom.
Light Up Fiber Experiences
- Generate interest with prebuild marketing.
- Enhance the fiber sales experience.
- Improve efficiencies for new subscriber onboarding and subscriber retention.
Monetize 5G Faster
- Accelerate time to market.
- Attract and retain more customers.
- Activate orders faster. Automate, simplify, and digitize.
Accelerate Communications Sales
- Boost sales efficiency with build-in intelligence
- Automate, Simplify, and Guide.
- Build better relationships and decrease sales cycle time with a single source of truth – Customer 360.
Deliver the Perfect Order
- Reduce complexity with our catalog-driven architecture.
- Automate & simplify quote-to-activation process with standards-based integration.
- Minimize order fallout with increased transparency and intelligent field service.
Drive Efficient and Personalized Service
- Intelligently predict and resolve issues. Increase agent efficiency and effectiveness.
- Keep customers informed with proactive communication.
- Empower customers to serve themselves. Satisfy customers while balancing business goals.
Hear How Palladin Is Driving Information Change For An International Customer
Learn how Palladin is transforming the telecom industry with agentic use cases that enhance operations and customer engagement.
Check Serviceability
Automate serviceability checks by integrating data across APIs, cloud platforms, and unstructured sources. No delays or manual steps required.
Billing Inquiry
Improve the efficiency and accuracy of handling billing inquiries, enhancing customer satisfaction, and reducing resolution times.
Predictive Churn Analysis
Identify at-risk customers early and suggest tailored retention strategies to keep them engaged before they churn.
Product Performance
Gain actionable insights into product performance and maintenance trends to make smarter decisions. Increase profitability, reduce OPEX, and streamline operations by identifying underperforming products for discontinuation.
Hear From Our Clients
"Palladin has been a great partner so far. We just launched our first phase of our Salesforce deployment and they have been helpful and adaptive to feedback."
"I truly appreciate the partnership we have with Palladin and the resources they continue to provide are remarkable. Their team is outstanding, as is ours, and together we can achieve great success."
"Our experience with Palladin Technologies as our support partner for Salesforce Sales, Service, and Marketing clouds management has been outstanding. Their expertise, proactive approach, responsiveness, collaboration, and transparent communication make them valuable partners."
"The partnership with Palladin is great. The team is helpful and works with us to ensure the best solutions are designed and implemented based on the needs of our business."
"Love the engagement, commitment and drive to complete projects successfully while staying within scope!!!"
"The entire company are Palladin fans! We tried to launch our customer portal for 8 months with our previous partner. Palladin came in and got it over the finish line in 3 weeks. We LOVE them!"
"Palladin Technologies takes the concept of partnership seriously and is everything we want in a partner, and more. Palladin supported our setup of Sales Cloud and Experience Cloud. They were there every step of the way to ensure we could make informed decisions about our implementation. They looked beyond 'go live' to ensure our teams were ready to support the clouds through knowledge transfers and helped us think about being set up to take advantage of future opportunities."
"Part of the success has been the mutual respect that has developed between our teams, owed largely to the knowledge and professionalism of the Palladin staff. They listened carefully to our objectives, synthesized the information, and presented back recommendations aligned with our needs. Palladin also did an excellent job managing between scope, schedule, and quality, and was highly communicative of status and risks throughout. We highly recommend Palladin as a partner."
"Our partnership with Palladin has been invaluable to our success as an organization. The level of detail provided by Palladin has been tremendous in our success using and implementing Salesforce and Pardot. Our company considers Palladin as part of our team!"
"Palladin's excellent, professional team helped us to translate our complex business requirements into streamlined processes in Salesforce. I can highly recommend Palladin Technologies as your Salesforce partner."
"Palladin's feedback about opportunities and/or ideas on getting better value left us with a better feeling and more confidence in our partnership. And their advise on how we can stay in scope and reduce unnecessary expenses. I think this is why we're finding ourselves in such a strong partnership with Palladin. With just that clear communication and true partnership, I think of how successful we can be in the vision of our program."
"We felt listened to and supported by our Palladin Team throughout the process. We're very excited to get started with our new instance!"
"Palladin Tech took my semi-refined requirements and executed an amazingly complete solution, across multiple Salesforce technologies (Sales Cloud, Service Cloud, Communities, Lightning Experience & Pardot). My solution is seamlessly integrated across all of these various platforms, and my internal users and clients would never know which technology they are currently seeing, it's that seamless."
"This is our second time working with Palladin. Always a great experience!"
"Palladin has consistently been able to demonstrate expertise, surge to meet our demand, and deliver effective and extensible solutions for our project."
Contact Us to Learn More
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